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Frequently asked questions

Quick answers to the most common questions about the generator, products, payments and shipping.

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3D generator

What kinds of images can I use?

You can use PNG, JPG or SVG. It works best with high-contrast images or clear silhouettes. You can also describe what you want and the AI will generate the silhouette for you.

How long does it take to generate the 3D model?

Less than 30 seconds in most cases. The model is generated right in your browser using WebAssembly, with no servers needed.

Which formats can I download?

STL (the most common format for 3D printing), OBJ and SVG. STL works with virtually every 3D printer and slicer.

Can I edit the model after generating it?

Yes. You can adjust thickness, height, tolerance, edges, handles and more from the parameters panel. The model updates in real time.

What is the AI silhouette?

It's a feature that uses artificial intelligence to draw a silhouette from a text description and vectorize it. Perfect when you don't have an image at hand.

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Products

What product types are available?

Cookie cutter, stamp, cutter with stamp, cake topper, stencil, silicone mold, word mold, sandwich cutter, brigadeiro ejector, brigadeiro stamp, modular cutter, filled cookie kit, multi-cutter and texture roller, among others.

Which material is recommended for printing?

PLA for food use, as long as you coat it with food-safe epoxy resin or use it for decoration only. PETG is more heat-resistant. For direct food contact, we recommend the silicone mold printed by an external service.

Is the silicone mold 3D printed?

No. The silicone mold we generate is actually a 3D negative that you print in plastic and then use to pour liquid silicone and create the final mold.

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Account and credits

Do I need an account to generate?

No. You can generate without an account. You only need one to save your designs and download files: the Cutter downloads free and without limit, and the other products on the free plan 5 a month, no card required.

How do credits work?

Credits are used to buy premium designs from the library and to use the AI features. Downloads don't use credits: the Cutter downloads without limit on every plan, the rest of the free plan has 5 downloads a month, and Pro and Studio download everything without limit. Plans come with credits every month, and you can also buy one-off packs.

Can I save my designs?

Yes. With an active account, your designs are saved automatically to your personal library. You can access them from any device.

How do I sign in?

With an email code: enter your email, get a 6-digit code, type it in and you're done. No passwords to remember.

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Shipping and orders

Do you ship physical products?

Yes. You can have us print and ship the product to you. The price depends on size and destination. We currently ship to all of Latin America, Spain and Portugal.

How long does shipping take?

Printing takes 2–4 business days. Shipping time depends on the destination: 3–7 days to the main Latin American countries, 7–15 days everywhere else.

Which payment methods do you accept?

Credit or debit card (Visa, Mastercard, Amex), Mercado Pago and PIX (Brazil). All payments are processed securely with SSL encryption.

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Didn't find your answer?

Write to us and we'll reply within 48 business hours.

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KingsCutter

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